Professional manner. You are customer facing and MUST have a positive attitude during lessons.

We do not endorse parent, teacher conversations. Parents should be directed to the poolside team member/lifeguard at the time or for them to contact the admin team.​

1:1 lesson parent, teacher conversations are permitted however this must be DURING the lesson only if instigated by the parent - not at the start or end of the lesson due to quick change arounds in lessons.

Teachers must sync lessons via their iPad in a timely manner after lessons each day. Lessons each week reset on a Sunday evening - after this time any unsynced lessons may be unrecoverable. Unsynced lessons will be deducted from your invoice at a rate of £1 per lesson, this helps cover any additional admin time required and acts as an incentive to ensure lessons are synced in a timely manner, as part of your role.

Ipad cases that have a split or are broken must be reported immediately - do not use compromised cases around water.

You must arrive on time for your shift and be on poolside for your start time.

Availability request forms needs to be submitted before the first teaching day of each term.

Any last minute absences needs to be reported by the team member who is due to work as soon as reasonably practicable to Amy on 07581020687.